Privacy policy

Privacy Policy

Last Updated: 26 June 2026

1. Introduction

Sapónne Naturals ("Sapónne Naturals", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase, contact us or otherwise interact with our business.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy applies to www.saponne.com and any purchases made directly through our website.

2. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:

Sapónne Naturals

Email: alex@saponne.com

Website: www.saponne.com

Correspondence Address:

23 Lysander Road

Ruislip

HA4 7HD

United Kingdom

3. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Identity Information

This may include:

name
billing address
delivery address
email address
telephone number

Order Information

When you place an order we collect information necessary to process your purchase, including:

products purchased
order history
payment status
delivery information
customer communications relating to your order

For security reasons, we do not store your full payment card details.

Payments are processed securely by our authorised payment providers.

Technical Information

When you visit our website we automatically collect certain technical information, including:

IP address
browser type and version
operating system
device type
time zone
language preferences
referring website
pages viewed
products viewed
time spent on pages
search terms
website interactions

This information helps us understand how visitors use our website and enables us to improve our services.

Marketing Information

If you subscribe to our newsletter or marketing communications, we may collect:

your email address
marketing preferences
interactions with marketing emails
promotional campaign activity

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Customer Support Information

If you contact us by email, social media or through our website, we may collect:

correspondence
photographs you provide
order details
information relating to your enquiry

We use this information solely to respond to your enquiry and provide customer support.

4. How We Use Your Information

We use your personal information to:

process and fulfil your orders;
arrange payment and delivery;
communicate with you regarding your purchases;
provide customer support;
detect and prevent fraud;
improve our website and services;
personalise your shopping experience;
send marketing communications where you have chosen to receive them;
comply with legal and regulatory obligations; and
protect our legal rights where necessary.

We only process personal information where we have a lawful basis for doing so under UK data protection legislation.

5. Lawful Bases for Processing

Depending on the circumstances, we process your personal information because:

it is necessary to perform a contract with you (such as fulfilling an order);
we are required to comply with legal obligations (including tax and accounting requirements);
you have provided your consent (for example, to receive marketing emails); or
we have a legitimate business interest, provided that your rights and freedoms are not overridden.

6. Children

Our website and products are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, delete the information.

7. Sharing Your Personal Information

We only share your personal information where necessary to operate our business, fulfil your orders, comply with legal obligations or improve our services.

We do not sell your personal information.

We may share your information with the following categories of trusted third-party service providers:

Shopify

Our website is hosted by Shopify Inc., which provides the e-commerce platform that powers our online store.

Shopify processes personal information necessary to operate our website, process orders and provide secure checkout services.

Payment Providers

Payments are processed securely through authorised payment providers.

We do not store your full payment card details.

Payment providers process your payment information in accordance with their own privacy policies and applicable legal requirements.

Delivery & Courier Services

To deliver your order, we share the necessary delivery information with our courier and shipping providers, including your name, delivery address, email address and telephone number where required.

Website Analytics

We use website analytics services, including Google Analytics, to help us understand how visitors use our website.

Analytics information may include website traffic, pages visited, browsing behaviour, approximate location, device information and interactions with our website.

This information helps us improve the performance and usability of our website.

Advertising Partners

We may use advertising technologies provided by companies such as Meta (Facebook and Instagram) and TikTok to measure advertising performance, understand customer interests and deliver more relevant advertisements.

These technologies may use cookies or similar tracking technologies to help us understand how visitors interact with our website after viewing our advertisements.

Email Marketing

If you choose to receive marketing communications, we may use your information to send newsletters, product launches, special offers and other updates relating to Sapónne Naturals.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Legal Requirements

We may disclose personal information where required to comply with applicable laws, regulations, court orders or requests from public authorities, or where necessary to protect our legal rights or prevent fraud.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support certain website functionality.

Cookies are small text files stored on your computer or mobile device when you visit a website.

We use cookies for purposes including:

remembering your preferences;
keeping products in your shopping cart;
improving website performance;
measuring website traffic;
understanding customer behaviour;
supporting advertising and marketing campaigns; and
improving the overall user experience.

Some cookies are essential for the operation of our website and cannot be disabled.

Other cookies are optional and will only be used where you have provided your consent through our cookie banner where required by law.

9. Managing Cookies

Most web browsers allow you to control, block or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website and some features may no longer operate correctly.

You may also withdraw or update your cookie preferences at any time using our cookie preferences tool where available.

10. Marketing Communications

Where you have given your consent, we may contact you by email regarding:

new product launches;
exclusive offers;
promotions;
educational content;
company news; and
other information relating to Sapónne Naturals.

You may withdraw your consent and unsubscribe from marketing communications at any time.

Opting out of marketing communications will not affect essential service emails relating to your orders or customer account.

11. Data Security

We take the security of your personal information seriously.

We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, loss or misuse.

While no online system can guarantee absolute security, we continually work with trusted service providers to maintain appropriate safeguards.

12. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including complying with our legal, tax, accounting and regulatory obligations.

Where you place an order through our website, we will retain your order information for as long as reasonably necessary to maintain our business records and comply with applicable legal requirements, unless you request deletion where permitted by law.

Where we no longer need your personal information, we will securely delete or anonymise it.

13. International Data Transfers

Some of our trusted service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate safeguards to ensure that your information continues to receive an adequate level of protection in accordance with applicable data protection legislation.

14. Your Privacy Rights

Under UK data protection legislation, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information where applicable;
request restriction of processing in certain circumstances;
object to certain types of processing;
withdraw your consent where processing is based on consent;
request a copy of your personal information in a portable format where applicable; and
lodge a complaint with the Information Commissioner's Office (ICO).

Some of these rights are subject to legal exemptions and may not apply in every situation.

To exercise any of your rights, please contact us using the details provided in this Privacy Policy.

15. Social Media

If you contact Sapónne Naturals through social media platforms such as Instagram, Facebook or TikTok, we may retain your messages and communications in order to respond to your enquiry, provide customer support and improve our services.

Any information you share publicly on social media platforms is also subject to the privacy policies of those platforms.

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of those websites.

We encourage you to read the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, technology or the way we process personal information.

The latest version will always be available on this page together with the "Last Updated" date.

Your continued use of our website after any changes have been published constitutes acceptance of the updated Privacy Policy.

18. Complaints

If you have any concerns about how we collect or use your personal information, we encourage you to contact us first so that we can try to resolve the matter.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

19. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: